The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
Please contact me within 7 days of delivery. If the item is broken or if the print is incorrect, please include a picture. This way I can see the issue and work quickly to find a solution that works best for you.
Unfortunately, with the pandemic, it's become difficult to track packages. In some cases, even though tracking information has been assigned, packages may not get scanned by the carrier.
Once the order leaves my establishment, I have no way to know where it's located, if it's not included in the tracking.
If there's been a very long delay, please reach out to the carrier to see if they can provide more information on the shipment. Please let me know as well, so I can also keep an eye on the shipment.